Return & Refund policy
Welcome to **Shopso (https://shopso.in)**. Customer satisfaction is our priority. Please read this Return & Refund Policy carefully before placing an order.
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Return Eligibility
Returns are accepted only in the following cases:-
• The product received is defective or damaged.
• The wrong product was delivered.
Returns will **NOT** be accepted for:
• Change of mind.
• Wrong size or color selected by the customer.
• Damage caused by misuse, improper handling, or negligence.
• Products showing signs of use or missing original packaging.
• Normal wear and tear.
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Return Request
Customers can submit a return request directly from their **Shopso account** using the built-in **Return Request** feature available on our website.
All return requests are reviewed within **24 hours** of submission.
If additional information is required, our support team may contact the customer.
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Product Pickup
Once the return request is approved, the product will be picked up from the customer's delivery address within **4–7 business days**.
The product must be returned in its original condition with all accessories, tags, manuals, and original packaging.
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Refund Process
After the returned product is received and passes our quality inspection, the refund will be approved.
The refund amount will be transferred to the customer's **UPI ID** within **3–7 business days** after the inspection is completed.
Customers are responsible for providing the correct UPI ID. Shopso will not be responsible for delays caused by incorrect UPI details.
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Exchange Policy
Shopso does not offer product exchanges.
If you receive a defective or incorrect product, you may request a return and refund according to our Return & Refund Policy. No exchange requests will be accepted.
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Non-Returnable Products
The following products are not eligible for return unless they are defective or incorrect:
• Used products
• Damaged products caused by customer misuse
• Products without original packaging
• Products missing accessories or tags
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Contact Us
If you have any questions regarding returns or refunds, please contact us.
**Email:** supportshopso@gmail.com
Thank You
Thank you for shopping with **Shopso**.
We appreciate your trust and are committed to providing the best shopping experience